Business details: Our postal address on this website: Qaen Incubator, Southern Khorasan Science and Technology Park, Jahad junction, Qaen, Iran.
Delivery prices. Delivery prices are for ALL OVER THE WORLD and are subject to alteration without prior notice. Our packaging and postage charges are for delivery to one address only per order and are not levied according the value of your order. Extra delivery prices for bigger orders bear on us.
Delivery addresses. We respectfully point out that we cannot be held responsible for problems with deliveries if the address entered by you at the time of ordering is incorrect. Please pay particular attention to the postcode, as we have had problems where these were mis-typed when the order was placed.
Delivery days. We will send out deliveries for all orders approx by end of February 2017.Orders will be dispatched after receipt of payment according to the payment instructions sent via email.
Delivery method. Orders are sent by 2nd class Royal Mail delivery.
Payments. We will provide payment instructions via an email.
Newsletter. We will add your details to our database for updating you on our project progress. You may unsubscribe at any time from our Newsletter by replying with the word 'unsubscribe' in the Subject line.
Cancellations. Should you wish to cancel your order, we ask that you contact us by e-mail as soon as possible. We hope you catch us before your order has been posted, which makes the cancellation process much easier for us. You have the right to cancel and return orders within seven working days of receiving your order.
Returns. Please e-mail us before returning an order, obtain proof of posting and ideally use the original packaging. We cannot accept items returned in an unsaleable condition. Saffron packs must have INTACT seals. Postage for returns is non-refundable and done at your own expense.
Refunds. These will be made as soon as possible (and no later than 30 days after notice of cancellation) and most probably using the same method that payment was made to us (i.e. PayPal for PayPal). For PayPal payments, we will refund you your original payment less the commission taken by PayPal on our receiving you order. (PayPal works by taking a commission on every sale made - we do not receive the full amount charged to you for your purchase).
Missing or damaged orders. In the unlikely event of your order going missing or being damaged, please advise us as quickly as possible, so we can investigate. We will always notify you when your order has been sent, so you will have a rough idea of when it should arrive.
By placing a pre-order through our website, you indicate that you have read and agree to these Terms and Conditions.